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CRM Industry Roundtables

 Presented By: CRMXchange

2018 Roundtable Series

March 8  Analytics and Business Intelligence 
May 10  Digital Customer Service - IVR, Chat, SMS, and Virtual Agents   
July 12 Best Practices in Workforce Management  
August 9 How to Deliver an Effortless Customer Experience 
October 18  Innovations and Trends in Customer Service  



2018 Tech Tank Multi – Vendor Roundtables

February 6 Preparing for the Future of Workforce Management
April 12 Customer Delight: Live Demos of Breakthrough Innovations  
June 14 Artificial Intelligence in the Contact Center  
September 13       Analytics and Quality Assurance