Altitude Software and Proximedia

• The Problem:
  
  Before opening their doors for business Proximedia did their homework. The stakeholders were looking for a contact center solution that would support their corporate vision. Proximedia was looking for a leading edge innovative solution that would meet their current needs with the flexibility to quickly adapt to future needs. Proximedia choose Altitude to provide their contact center solution.
  
  
• Solution:
  
  Proximedia found that Altitude uCI delivered a solution that was very affordable for a small startup business, but had the flexibility for growth. The cost per station was very competitive and the solution supported both inbound and outbound dialing. Proximedia’s’ research uncovered that most solution providers were more proficient in either inbound or outbound but found that Altitude was equally proficient in both.
  
  
• Result:
  
  Altitude Software delivered Proximedia with a solution that would grow with them. Starting with Computer Telephony Integration (CTI) to their Nortel switch and outbound campaigns to facilitate Telemarketing, Data Collection and Customer Qualification, Proximedia quickly grew. Soon inbound call handling was added, which included skills based routing, to support client’s requests for Order Taking, Overflow Management and Sales. The modular nature of the Altitude solution allowed Proximedia to seamlessly add the functionality needed, when it was needed. Proximedia has since gone on to add Outbound IVR and Altitude Call Recording.