Altitude Software and Yemen PTC

• The Problem:
  
  Yemens Public Telecommunications Corporation (PTC), is a governmental organisation responsible for operation and development of national telecommunication network and services in Yemen. The Sanaa-based organization set up its customer service operations in 2002 so as to build value added customer relationships whilst reducing its operational and support costs. Yemen PlC has recently enhanced its self-service channel through the use of IVR technology.
  
  
• Solution:
  
  Altitude Software has supplied Yemens PlC with 150 IVR ports to support their self-service operations, such as bill status inquiry and billing reminder. With the use of Altitude IVR, Yemen PlC is handling an average of 3.000.000 inbound calls each month; and since the initial roll out of the first IVR ports back in 2002, over 70 million inbound calls have been processed by Yemen PTC’s service centre.
  
  
• Result:
  
  Yemen PTC needed a cost effective contact centre solution that would allow them to be operational quickly but also gave them the flexibility to implement the solution as their activity grew. Altitude’s IVR technology specifically enabled Yemen PTC to realize a quick return on their IVR investment through new revenues and a low overall cost of operations, concluded Riadh Boukhris, Altitudes vice president Middle East, Africa and South Asia.