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Cloud - Hosted Contact Center



What is Cloud Contact Center?  Cloud-based contact centers are hosted environments that enable users to perform product or service support, rapidly respond to inquiries, collect payments, and complete sales via their web connection while the business software and user's data are stored on servers at a remote location. Cloud-based, or hosted contact centers, leverage the scale and economics of the Internet to deliver all of the functionality of premise-based systems while significantly reducing the cost and complexity.

At the foundation of cloud computing is the broader concept of converged architecture and shared services. SaaS (Software as a Service) programs provide the complete range of vital cloud contact center applications including workforce management, multichannel capabilities, analytics, ACD and skill based call routing, call recording and monitoring and more.

 

Here, you'll find cloud contact center solutions that fit your organizational needs.


Bright Pattern

 Bright Pattern is the next generation in cloud-based contact centers. Featuring a scalable platform, the ability to handle inbound and outbound "blended" contact centers, and native multichannel support, Bright Pattern can solve all of your contact center needs.

inContact

The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see inContact’s cloud contact center solutions.

Interactive Intelligence

Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 5,000 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.