Altitude Software, Inc. is a unified software made up of modular components which can be configured to integrate with existing call centers or deployed as an independent system with its own SIP based ACD residing on Asterisk.  Altitude’s uCI (Unified Customer Interaction) provides a consistent interface to the agent regardless of the technology behind the scenes.Altitude is unique in the industry with our single administrative workflow tool that allows companies to quickly and easily develop agent desktops, intelligent routing and IVR scripts.  Altitude’s Unified Desktop is one of the best in the industry, providing comprehensive scripting capabilities that reduces training and call transaction time.More than 1,000 companies worldwide use Altitude Software to improve customer interactions.

Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.

Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the costs and time and delivering immediate benefits with an ROI in less than 6 months.

Cincom Synchrony helps customer-centric contact centers and other customer-facing channels differentiate and outperform through improved Experience Management. Synchrony guides smarter interactions with customers. It leverages the insight you have about each customer, in the context of each interaction, to deliver optimal experiences and outcomes. Real-time intelligent guidance, coupled with a unified advanced desktop, leads agents to deliver exceptional experiences for your customers and improve effectiveness. Synchrony streamlines handle times and improves service levels by insulating agents from non-value added segments of an interaction while guiding them through complex processes, enhanced service, and valued offers. Cincom is an IBM Premier Business Partner www.cincom.com

Genesys, an Alcatel-Lucent company, is the world’s leading provider of contact center and customer service applications — with more than 4,000 customers in 80 countries.  Genesys technology directs more than 100 million interactions every day, dynamically connecting customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation. For more information: visit us on the Web: www.genesyslab.com 

The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools. Taken together, the inContact call center software platform creates an integrated, all-in-one solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site.

The IEX Workforce Management Group at NICE Systems is a leading provider of strategic planning and performance management systems for call centers. Over 3,100 contact center sites with more than 1,000,000 agents in over 65 countries rely on our workforce optimization solutions to plan and optimize their agent performance.  As part of the NICE SmartCenter, the IEX solution provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your operation. It integrates data seamlessly across your enterprise and automates many time-consuming and labor-intensive processes. 

 SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. For contact centers, SAP offers end-to-end solutions allowing companies to provide consistent and high-quality customer service

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.

UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. Headquartered in San Francisco , CA , with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement.

The patented virtual queuing solutions from Virtual Hold Technology® enhance the customer experience and improve operational efficiencies. The Virtual Hold® software educates callers of the hold time and then offers them a choice: wait on hold or receive a callback when it’s their turn to speak with an agent. Virtual Hold keeps their place in line and initiates a callback when it’s the customer’s turn to speak with an agent. Other capabilities include scheduled callbacks and integration with the web, mobile and desktop devices. To learn more about Virtual Hold software solutions, visit www.virtualhold.com and then try a demo by calling 888-412-2214. To set up an introductory meeting or have VHT build a business case analysis for your business, email info@virtualhold.com or call 877-886-8187.