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Contact Center Employee Assessment

Testing as a pre- employment strategy can measure a candidate’s knowledge, skills or other characteristics. The assessment can also measure certain call center job related skills or aptitudes such as reasoning ability, knowledge of business terms, memory recall, vocabulary, numerical perception or mechanical interest. The employee testing is also used by some firms to screen employee's job-related behaviors for suitability to job requirements.


HireIQ

HireIQ Solutions, Inc. helps customer service organizations helps companies quickly and efficiently identify job applicants who possess the communication skills that are necessary to be successful.  HireIQ’s flagship virtual interviewing product, InterviewIQ, uses rich media, web and voice response technologies to automate the candidate screening process, resulting in better-qualified candidates presented during the hiring process at a cost that is significantly less than traditional telephone screening process.