Testing as a pre- employment strategy can measure a candidate’s knowledge, skills or other characteristics. The assessment can also measure certain call center job related skills or aptitudes such as reasoning ability, knowledge of business terms, memory recall, vocabulary, numerical perception or mechanical interest. The employee testing is also used by some firms to screen employee's job-related behaviors for suitability to job requirements.
Intradiem provides the only software that increases agent utilization by delivering shrinkage activities during idle time. Intradiem creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Over 200,000 agents and managers around the world use Intradiem’s solutions every day. For more information, contact 888-566-9457 or visit us online at www.Intradiem.com.
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