Testing as a pre- employment strategy can measure a candidate’s knowledge, skills or other characteristics. The assessment can also measure certain call center job related skills or aptitudes such as reasoning ability, knowledge of business terms, memory recall, vocabulary, numerical perception or mechanical interest. The employee testing is also used by some firms to screen employee's job-related behaviors for suitability to job requirements.
HireIQ Solutions, Inc. helps customer service
organizations helps companies quickly and efficiently identify job
applicants who possess the communication skills that are necessary to be
successful. HireIQ’s flagship virtual interviewing product,
InterviewIQ, uses rich media, web and voice response technologies to
automate the candidate screening process, resulting in better-qualified
candidates presented during the hiring process at a cost that is
significantly less than traditional telephone screening process.
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