COMPREHENSIVE TEST PLANNING: Balancing your unique requirements with risk analysis to efficiently distribute resources and help manage technical, schedule and financial risk.

APPLICATION FEATURE TESTING: Performed during development and deployment to make sure the solution performs as designed and documented.

USABILITY ANALYSIS AND TESTING: Performed during design and development to ensure the application flows the way customers want and expect.

STRESSTEST™ PERFORMANCE AND LOAD TESTING: Performance testing to observe, tune and verify solution performance under various conditions including increased levels of calling traffic.

ACTIVE IP TELEPHONY TESTING: Deployment and post deployment testing to certify that enterprise, employee-facing IP communication solutions are fully functioning, properly configured and thoroughly documented.

USER ACCEPTANCE TESTING: Testing performed as required to ensure the solution meets the requirements and expectations of the various stakeholders.

ACTIVE IP TELEPHONY MANAGEMENT: Robust maintenance and help desk services and tools to ensure enterprise, employee-facing IP communication solutions are properly configured and documented in production as well as providing optimization tools to help evolve the solution to meet future needs.

HEARTBEAT™ AVAILABILITY AND PERFORMANCE MONITORING: 24 x 7 production calling to validate the solution continues to perform as expected and to immediately notify tech support if and when it does not.

PERFORMANCE AND USAGE ANALYTICS: End-to-end, automated monitoring and analysis of live customer interactions during the evolution phase to provide actionable data and insight for solution, agent and business optimization efforts.