Irene is the most advanced workforce management system available for contact centers today. Irene can help you reduce payroll costs, improve service levels, and increase employee satisfaction. ISC is the first and only provider of Workforce Management applications delivered over the Internet in the Software as a Service (SaaS) model. Irene delivers superior schedules that support your performance targets, agent preferences, and business goals. Irene is available on a monthly subscription basis and is completely accessible via any browser. Irene is also available on an installed, enterprise basis.
