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News and Press Releases

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If you’re looking for the latest news and information on the customer service industry, you’ve come to the right place. CRMXchange provides information from contact center vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present.  Click here to view the news archive.

ATTENTION Contact Center Vendors: Click here to submit your press releases. 

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DatePress Release
9/9/2010 LABTECH BUILDS ADVANCED INTEGRATION WITH TIGERPAW
9/9/2010 What Not to Do During a Sales Slump; Seven Deadly Sales Sins (and how to avoid them)
9/9/2010 Philips Collection Services Chooses 1st Touch Mobile To Help Recoup Outstanding Sums For Public Sector Organisations
9/9/2010 Christmas preparations start now, Clang creator advises online retailers
9/8/2010 OpenCloud Secures Significant £5 Million Investment
9/8/2010 RingCube Technologies Adds Business Process Outsourcing and Contact Center Expert Julie Casteel to its Advisory Team
9/8/2010 NEI Selected to Join Intel’s Embedded Alliance Program
9/8/2010 Noble Systems Announces Availability of Mobile-Friendly Contact Center Management Tools
9/7/2010 San Lazaro Becomes Convergys First Contact Center Dedicated by Philippine President Benigno S. Aquino III
9/7/2010 Interior Concepts Furnishes New Holland, MI Call Center Slated to Create Hundreds of Jobs
9/7/2010 Pitney Bowes Business Insight to Demonstrate Industry-Leading Data as a Service Platform at AGI 2010
9/7/2010 Government urged to make greater use of digital channels
9/7/2010 UC4 Software Appoints Craig Beddis as SVP of Rest of World Region
9/7/2010 Trans Data Management partners with The Bunker to provide IP-based Alarm Signalling System
9/7/2010 Arriva customers jump on the mobile ticketing bus with the help of CDT and InterSystems Caché database software
9/7/2010 iProgress and Cornerstone OnDemand Collaborate to Distribute HR and Professional Development Training Content to Global Organisations
9/7/2010 Intelestream CRM Consultant Ray Stoeckicht Takes an Honest Look at Social CRM
9/7/2010 Attenda and RFU sign four year managed services contract renewal
9/7/2010 Vertex Launches Working Warriors Program
9/7/2010 Presence Technology receives the 2010 Innovation Award by Customer Interaction Solutions and TMC Lab
9/7/2010 TeamSupport.com Enhances Digital Media Distribution Business For DG FastChannel
9/7/2010 Trintech Takes Product Training Online With Newest Release of Reconciliation Software
9/7/2010 Ovum Identifies Virtual Queuing as Missing Piece in a Holistic Customer Service Solution
9/7/2010 Informatica Enables Business Continuity for Teradata Customers
9/6/2010 NextiraOne makes light work of Müller Dairy’s Sustainable Data Centre
9/6/2010 Philippe Hedde named as new CEO of NextiraOne France
9/6/2010 Wireless Logic SIM Provisioning (SIMPro) Platform Gets £1 Million Upgrade
9/6/2010 Voyage of discovery at 2B Interface
9/6/2010 Business development for recruiters just got easier
9/6/2010 PostCoder.com Store Locator Software Actively Increases Fabric Warehouse's Potential Customer Base Through Lookup Address Searches
9/3/2010 Flemish water supply company VMW chooses NextiraOne as its new communications partner
9/3/2010 Mitel Appoints VP for U.S. Indirect Channel Business
9/2/2010 Yammer Announces New Platform and Applications for Enterprise Social Networking
9/2/2010 Wakefield and District Housing Chooses 1st Touch Mobile
9/2/2010 Audio brand i-Mego launches online competition for unsigned bands
9/2/2010 Ideal Financial Solutions Launches Viral Marketing Initiative
9/2/2010 Comverse Announces Innovation Award Finalists Among Telecom Operators
9/2/2010 Sales Success Shows Neuromarketing Moves Magazines: New Scientist Reports 12% Increase in Newsstand Sales for Issue Featuring NeuroFocus-Tested Cover Design
9/2/2010 Outstanding 1st 2010 Semester for Tagetik
9/1/2010 GLOBAL CONNECT AND GLOBAL LIQUIDEDGE ANNOUNCE JOINT MARKETING AGREEMENT AND THE LAUNCH OF THE GLOBAL² FAMILY OF CALL OPTIMIZATION SOLUTIONS
9/1/2010 Teleperformance Acquires beCogent in the United Kingdom
9/1/2010 Netgem Announces Consolidated 2010 First Half Results
9/1/2010 IBM Helps Construction Firm Boost Number of Clients by 40% Through Mobile Real-Time Trends Analysis
9/1/2010 Automotive CRM Provider DealerSocket Helps GM Dealers 'Stop the Clock' and Respond to Internet Leads Quickly
9/1/2010 Inc. Magazine Unveils Its Fourth Annual Exclusive List of America's Fastest-Growing Private Companies--the Inc. 5000
9/1/2010 Euro RSCG Edge Announces New Short-Form Media Organization
9/1/2010 Salesforce.com Announces Cloudforce 2010: London, the UK's Largest Cloud Computing Event
9/1/2010 Rhomobile Announces RhoSync 2.0
9/1/2010 Online Job Demand Dips 57,100 in August, The Conference Board Reports
9/1/2010 Results of the survey of 800 small and medium-sized enterprises in Poland
9/1/2010 Spending on Social Media Highest Among U.S. Marketers Using the Emerging Channel to Deepen Customer Loyalty, COLLOQUY and DMA Research Shows
9/1/2010 New Business Model Lets Start-ups and Small Companies Borrow Senior Level Marketing and Public Relations Expertise
9/1/2010 Centergistic Solutions’ AgentView 5.0 Selected by Major Manufacturer
9/1/2010 WebCollage Enhances Content Publisher With Interactive Tour Builder
9/1/2010 Envision Earns “Hot Vendor” Rating in Ventana Research’s 2010 Value Index for Agent Performance Management
9/1/2010 Virtual Hold Technology Named to 2010 Inc. 500 5000 List
9/1/2010 Customer Effective Honored as 2010 Microsoft Dynamics Partner of the Year for East Region
9/1/2010 Performance Manager Blog Delivers Solutions for Improving Business Success
9/1/2010 Salesforce.com Introduces Jigsaw for Salesforce CRM
8/31/2010 No Magic Releases Cameo Inter-Op and Cameo Workbench
8/31/2010 Ovum Recognizes Hobsons EMT for its Education Technology Leadership
8/31/2010 Telekom Slovenia Chooses Netgem s Next Generation Hybrid IPTV Service
8/31/2010 Drishti-Soft felicitated as IT & ITES Business of the Year at Small Business Awards 2010
8/31/2010 AdShuffle(R) Simplifies and Streamlines Online Advertising with Launch of AdShuffle Exchange(TM)
8/31/2010 Queplix Appoints Michael Zuckerman as Chief Marketing Officer
8/31/2010 The Most Solvent Bank in Europe Uses AuraPortal to Manage Its Processes
8/31/2010 AWPRx Moves Workers' Compensation Pharmacy Management to the Cloud With Salesforce.com
8/31/2010 arcplan Partner and Customer iPartners Wins RAVE Award Recognition for Its arcplan-Powered BI Solution
8/31/2010 Nick Chapman Joins Pereira & O'Dell as Director of Strategy
8/31/2010 Dentsu Group Company, cyber communications inc. and OpenX Announce Partnership to Launch OpenX Market Japan
8/30/2010 Intelestream Whitepaper Helps Small Businesses Understand Social CRM
8/30/2010 RingCube Unveils New Security and Performance Innovations for Desktop Virtualization at VMworld Conference 2010
8/30/2010 Demand for Enterprise Performance Management Continues to Expand Rapidly
8/30/2010 Armanino McKenna Acquires 1 Source Solutions, LLC; Expands to Become West Coast's Leading Microsoft Dynamics VAR
8/30/2010 Compuware Vantage Achieves VMware Ready(TM) Status
8/27/2010 Hoover’s New Platform Enhancements Give Sales and Marketing Professionals More Information to Close Deals and Grow Business
8/27/2010 inContact Partners with Verint Systems to Provide Cloud-Based Workforce Management Solution
8/27/2010 OPNET Acquires DSAuditor(R) Product Line From Embarcadero Technologies
8/27/2010 The Salesforce.com Foundation Announces its 2010 Technology Innovation Grant Recipients
8/27/2010 SalesNexus CRM Gives the Power Back to Sales Teams With a Complete Lead Nurturing Email Marketing Suite
8/27/2010 ConnectWise Wins Award at XChange Americas - XCellence in Partner Growth
8/27/2010 Selligent launches Selligent Interactive Marketing version 3 to optimize the cross-channel customer experience
8/26/2010 Breakthrough in Billing of Simultaneous Events Earns New Patent for Convergys
8/26/2010 The Blood Alliance Implements Interactive Softworks’ Customer Engagement Software to Increase Efficiencies, Drive Personal Interactions
8/26/2010 Tribold Puts Enterprise Product Management Center Stage At TM Forum Event In Russia
8/26/2010 IRIS APS Announces IRIS World 2010 To Support UK Accountancy Practices Through the Sector’s Changing Landscape
8/26/2010 Turnkey Consulting cements relationship with SAP
8/26/2010 KMWorld Magazine Names iAPPS Product Suite as a Trend Setting Product of 2010
8/26/2010 SVnetwork Recognized for Powering One of the Best Social Media Campaigns of All Time
8/26/2010 BDI-Insurance Renews Terms With EasyLink Services for Cloud-Based Fax Solutions
8/26/2010 Marketsandmarkets: Back Office Outsourcing - Creating Business Impact for Banks in U.S.
8/26/2010 Granicus Builds 20 Custom Applications in 20 Weeks on Force.com to Manage Rapid Growth
8/26/2010 TIGERPAW UNVEILS ITS INTERACTIVE USER COMMUNITY
8/26/2010 Infosys Launches Finacle Analyz(TM)
8/25/2010 Vistaar Expands Optimization Expertise with David Glenn
8/25/2010 Vigilante Bespoke strengthens ‘Cyber-Bodyguard’ system by partnering with The Bunker
8/25/2010 Great Minds Combine to Create Research Industry Social Media Monitoring Breakthrough
8/25/2010 OneAccess Continues Revenue and Market Share Growth in Best Quarter to Date
8/25/2010 O-bit broaden their product portfolio with new IPVPN offering
8/25/2010 COLLOQUY Loyalty Expert to Chair 2nd Annual Customer Loyalty Asia Programme & CRM Summit, September 15-16 in Shanghai
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