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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

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DatePress Release
5/21/2013 Verint Introduces Business Impact Solutions for Operational Excellence
5/21/2013 Birdstep Technology Appoints Former Cisco Executive, Massimo Migliuolo To The Board
5/21/2013 Actian ParAccel Offers Streamlined SQL Access to Hadoop Data
5/21/2013 Macro 4 s mainframe performance and fault analysis solutions will support IBM COBOL 5.1 at launch
5/21/2013 Noble Systems Strengthens Customer Relationships at 2013 Select Noble Users Group Conference
5/21/2013 HomecareCRM Launches Integration with PointClickCare to Help Customers Improve Operational Efficiencies
5/21/2013 Hitchcock Brings New Personality to IVR with SpeechStorm Personas
5/21/2013 NewVoiceMedia expands presence in APAC with key appointment
5/21/2013 Backdrop of Economic Pessimism Forces UK Consumers to Re-Think Loyalty to Brands
5/21/2013 Telefónica Named A Global Leader in M2M
5/21/2013 HGST Launches The Highest Capacity Hard Drive For The Mainstream Mobile Market
5/21/2013 MYCOM Launches Special Event Management Solution
5/21/2013 Dunross & Co Selects HiSoftware for SharePoint Security
5/21/2013 Confirmit integrates Sytel dialler to enhance contact centre productivity
5/20/2013 Genesys to Acquire Leading Cloud-Based Customer Engagement Solution Provider SoundBite Communications
5/20/2013 Astute Solutions Included in Gartner Magic Quadrant
5/20/2013 G2 Crowd to Release Grid to Rate CRM and Marketing Automation Software(2)
5/20/2013 Movius Launching CAFÉ Cloud Solution Stateside
5/20/2013 Over 40% of Organisations are Planning to Unify and Converge their Data Centre Platforms, NextiraOne Survey Reveals
5/20/2013 Datacentres Europe Awards 2013 Shortlist Announced
5/20/2013 NKD Learning wins Christie’s lot
5/20/2013 Agrantec Launches New Version of "Farmango" Cloud Based Beef Farm Management Software
5/20/2013 RED Express brings swiftness in the Domestic Express Industry with a range of incredible Services
5/17/2013 TIBCO Spotfire Selected By Airbus
5/17/2013 CSG International Wins Pipeline Innovation Award for Content Direct®
5/17/2013 KODAK SCANMATE i940 Scanner for MACINTOSH Computers Brings Award-Winning Productivity and Image Quality to Apple Customers
5/17/2013 Tullow Oil Tackles IT Energy Consumption and Reduces Energy Costs with Verismic Software
5/16/2013 IPsoft Named "Cool Vendor" by Leading Analyst Firm
5/16/2013 Business Process Outsourcer e-docs UK Chooses ABBYY FlexiCapture
5/16/2013 Active Power Supports Datum in Delivering Environmentally Intelligent, Resilient Datacentre
5/16/2013 Epicor Mattec Gaining Customer Momentum
5/16/2013 Save the Rain Forest: GreenNoise App Captures Sounds of Costa Rican Wilderness
5/16/2013 AT Internet Continues its International Growth and Conquers New Markets: Eastern Europe, Southern Europe, Brazil and South-East Asia
5/16/2013 NetSuite Announces New Mid-Market NetSuite Solution Providers
5/16/2013 iTalk Taps Global Telecom Industry Veteran Clive Raines as Director of Australasia and Europe Operations
5/16/2013 Sun Mergers & Acquisitions Adopts Navatar Mergers & Acquisitions CRM for Cloud Computing and Navatar Deal Connect
5/16/2013 Slalom Consulting Named North America Systems Integrator Partner of the Year by QlikTech
5/16/2013 Connecting the Enterprise Dots -- New Technology From Jive Brings Microsoft, Salesforce, Google and Other Business Apps Into One Social Collaboration Hub
5/16/2013 Aimia announces new partnership in India with Axis Bank
5/16/2013 Merchant e-Solutions Announces Reconciliation SuiteApp For NetSuite's SuiteCloud Computing Platform
5/15/2013 Certain’s New Approach to Event Management Accelerates the Revenue Cycle
5/15/2013 Adblock Plus responds in wake of campaign to disable ad blocks – will the UK follow?
5/15/2013 Four out of five businesses (80%) have little or no visibility of data movement, reveals Ipswitch File Transfer UK security survey
5/15/2013 New Messaging Statistics Highlight Need For Carriers To Adapt To The OTT Revolution Faster, Says Movius
5/15/2013 TeamSupport Launches All-New Integration with Salesforce CRM
5/15/2013 Verint Extends Voice of the Customer Analytics Leadership Position with Mobile, Enterprise Feedback Management Enhancements and Multichannel Unification
5/15/2013 CheckMEND and GameStop Partner to Strengthen Electronic Trade-in Program
5/15/2013 Noble Systems Adds Flexibility to Customer Contact Programs with Web Services
5/15/2013 Avere Systems Helps Framestore Create Extraordinary Visual Effects for Blockbuster Films
5/15/2013 Epicor ERP Achieves Implementation Milestone of Over 1,000 Customers Live on Next-Generation Offering
5/15/2013 Easyroommate transforms multichannel customer service across 37 countries with Eptica
5/15/2013 Computop and E4X Establish Global Partnership
5/15/2013 Actian and Halpenfield Team Up to Deliver Superfast BI Solution
5/15/2013 ExaGrid Publishes Industry s Most Comprehensive Guide to Data Backup and Disaster Recovery in the Cloud
5/15/2013 SysMech Launches Industry s First Big Data Predict, Identify and Resolve Applications Suite
5/15/2013 MDS Accelerate introduced to speed up time to market for new digital and business services
5/15/2013 CallCopy Introduces Insight Performance Management Application
5/15/2013 ICMI Announces 2013 Global Call Center Award Winners
5/15/2013 YouDazzle Announces Meet.fm SuiteApp For NetSuite's SuiteCloud Computing Platform
5/15/2013 Zattikka Raises Game With NetSuite OneWorld Deployment To Aid Global Expansion
5/14/2013 Intuitive Customer Experience Company [24]7 Acquires Social Commerce Firm Shopalize
5/14/2013 MIPI Alliance Board of Directors Appoints Full-Time Managing Director and Hires Senior Marketing and Membership Executive
5/14/2013 Manage Android and iPhone Devices with the New 3CX Mobile Device Manager Product
5/14/2013 Ikano Enhances IKEA’s Offer to Business
5/14/2013 Digital Marketing Agency Interakt Expands Into U.S. Market with New Offices in New York City, Chicago and San Francisco
5/14/2013 Addressing the Need for Standardization and Best Practices in Big Data
5/14/2013 Digitalisation of Education will Result in Fifteen fold Growth for e-Learning Market over the next decade
5/14/2013 AsiaInfo-Linkage Solution Leads China Mobile to TMF Excellence Awards Success
5/14/2013 Com Hem Sweden implements Tribold EPM to underpin product and service development
5/14/2013 Ontology win Big Data and Analytics Innovation Award
5/14/2013 Flexiant Releases Cloud Management Product Upgrade
5/14/2013 Ontology Slays Data Integration and Ignites Semantic Search Revolution
5/14/2013 Email Marketing Service Provider Comm100 Joins M3AAWG, a Global Anti-Abuse Working Group
5/14/2013 Tribold Celebrates Double Win at Innovation Awards
5/14/2013 Rostrvm Solutions promotes successful customer service at BIBA
5/14/2013 TalkTalk Business selects MDS for wholesale billing
5/14/2013 Lattice Engines Transforms Social Information into Actionable Leads Through the Power of Big Data
5/14/2013 Williams-Sonoma, Inc. Selects NetSuite SuiteCommerce for its Multi-channel Global Commerce Platform
5/14/2013 SAP's Got Game: Technology to Reshape the Sports and Entertainment Industry
5/14/2013 Autodesk and NetSuite Partner to Transform Manufacturing in the Cloud
5/14/2013 NetSuite And Capgemini Partner To Bring Cloud ERP And Procurement To Global Enterprises
5/14/2013 Hobsons and Regent Education Partner to Streamline Financial Aid Process for Growing Non-Term Populations
5/14/2013 NetSuite Launches Next-Generation Cloud Manufacturing Solution
5/14/2013 SAP Unifies Comprehensive Cloud Portfolio With SAP HANA® Cloud Platform to Serve Companies of All Sizes
5/13/2013 Consumers ForeSee Launches SessionReplay for Mobile to Improve the Mobile Customer Experience
5/13/2013 Latin Talk Selects DIGITALK Carrier & Consumer Cloud Solutions
5/13/2013 Consilio Executives to speak in panel discussion on being prepared for ‘Competition Law Audits and Dawn Raids’ - in Brussels, Belgium
5/13/2013 Tribold CPQ performance and scalability set industry benchmark
5/13/2013 Anritsu deepens successful partnership with Aito Technologies
5/13/2013 On Course for Growth with Managed Service Provider White Oak in Spain
5/13/2013 XConnect and GCXS Partner to Launch the Dutch Interconnection Alliance (DIA), Revolutionising IP Interconnection in the Netherlands
5/13/2013 Parish Online Proving to be a Success in Local Government
5/13/2013 UK businesses lose £12 billion a year through poor customer experience
5/13/2013 The Kenton Group and Pbxwall Partner to Fight Toll Fraud in the UK
5/13/2013 ASC Implements Quality Management Solution for Lottery Giant in The Netherlands
5/13/2013 Real Time Self-Service offers answer to mobile operators’ declining revenues says BSS systems leader AsiaInfo-Linkage
5/13/2013 Refinery of the Pacific Implements AuraPortal Software to More Effectively Organize Its Workflows by Fully Automating Its Activities
5/13/2013 GTM Teleshopping boosts agent productivity with the help of AMEYO
5/13/2013 Consumer Lead Generation Firm Triples Revenue in Under One Year With SafeSoft Solutions
5/13/2013 Lymba Corporation Launches PowerAgent on Salesforce.com's AppExchange, the World's Leading Business Apps Marketplace
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