Would You Like Fries With That?
Date: April 3rd, 2:00 pm – 3:00 pm Eastern
Learn the art of asking questions, the L-A-M-A (Listen, Acknowledge, Make a Statement, Ask a Question) technique from the “Lama Mamma”. There is an art to asking questions. In this 45 minute course you will realize better results by learning how to:
1. Ask the questions in a way that not only draws customers to you, it makes them glad they called.
2. Make suggestions that increase the profitability of your company
3. Learn the best “five” words to use in any opener
4. Kill DEAD AIR with techniques that give your agent the tools to continue the conversation
5. Take control of the call to save costs and time.
6. Present the right information at the right time.
7. Knowing when to give the price can make the difference between hedging and a SALE.