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Technology Innovation Showcase - VPI



 Presented By: Technology Innovation Showcase


 

MAY 2013 SHOWCASE: 

VPI LogoImprove Quality Assurance with Analytics and Workflow Automation 

 On Demand May 2013 

Presented by: Mike Hensley , Solutions Consultant and Patrick Botz, VP Workforce Optimization, VPI 

 

SIGN IN AT THE BOTTOM OF THE PAGE TO LISTEN TO THIS WEBCAST RECORDING.  

Still hunting and pecking for calls worth listening to? Want to get more value from your QA program?
 
VPI.bellcurveBelieve it or not, you can easily reduce the tedious, manual steps required by traditional QA programs by up to 80 percent! New QA solutions with embedded workflow automation and analytics are transforming contact center QA.

 

Join us for a live demonstration to see how these new QA solutions can take you straight to what really matters – delivering insight into critical business issues and opportunities to improve customer experience and boost revenue. But the gains don’t need to stop there – close the loop with powerful performance management that instantly boosts employee productivity and integrated E-Coaching that quickly closes agent skill and knowledge gaps. See how it works from the perspective of a QA analyst, manager and agent!
 

DEMO:    SIGN IN BELOW TO LISTEN TO THIS WEBCAST 
PRODUCT REVIEW:   VPI - Analytics Driven Quality Monitoring 
 PRESENTERS:  Mike Hensley,  Director of Sales Engineering and Patrick Botz, VP Workforce Optimization, VPI

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