Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Avaya is the global leader in contact center solutions and in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve support, reduce costs, and increase productivity.

Lithium is the leading provider of Social CRM solutions to power enterprise customer networks. Lithium solutions inspire customers to innovate, promote, and support on the company's behalf, measurably improving marketing and sales, accelerating innovation, and increasing customer satisfaction. Lithium's platform is proven in high-volume environments and provides the security, analytics, and APIs that enterprises demand.

Radian6 provides the social media monitoring platform for marketing, communications and customer support professionals. The company’s flexible dashboard and as-it-happens alerts enable monitoring all forms of social media and related comments with real-time, as discovered results. Various analysis widgets give users the ability to uncover the top influencers as well as which conversations are having an impact online.  Workflow features also allow users across an enterprise and with agency partners to efficiently and effectively track, manage and report on all social media engagements.

RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. Companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and
flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications. 

Vertical Solutions, Inc., develops CRM Contact Center and Service Management solutions, including its latest technology, VContactCenter. VContactCenter incorporates multiple social networking and sCRM technologies to enhance customer interactions, speed transactions, and build personalized communities. Contact centers benefit from improved knowledge sharing and team building using internal and external collaborative tools, and can promote the sharing of “tribal knowledge” to bring newer workers up to speed and rapidly disseminate best-practice information.