Presented By: Frost and Sullivan
Date: September 15, 2011 

Making it Easy for Employees to Serve, for Customers to Get Served, and for IT to Enable

You will learn:

• Why making each interaction easy works and is crucial to your success
• 8 best practices of making work easy that we have learned across customer service organizations
• How you can simplify and see results using alternative measurements such as Customer Effort