Presented By: Frost & Sullivan
Date: March 3, 2:00 pm Eastern
www.frost.com/agent
Using Effort Analytics to Improve the Agent and Customer Experience
Ever wanted to know how top performing call centers are improving the agent-customer experience?
Join us as we discuss how “effort analytics” could be the most productive way for you to understand and improve your customer contact operation.
During this complimentary eBroadcast, you will learn:
* Why "effort" matters
* How measuring "effort" over call management statistics results in 10x greater results
* How you can measure effort