4 Part Series: Contact Center Metrics and Contact Center Planning
Forecasting, Building Requirements, Staff Planning and Management, and Operational and Financial Analyses for Contact Centers
The development of optimal long term plans and the management process
around developing these plans adds another layer to operational efficiency and to contact center enterprise knowledge. In this year’s
sessions, we will discuss ways to improve the efficiency of your plans as well as ways to use the planning process to gain more insight in
order to improve operational performance.
The four-part webinar series will include:
CLICK HERE To Register For The Entire Series
About the Presenter:
Presented by Ric Kosiba, President and Founder, Bay Bridge Decision Techologies.
Ric leads the development of the company’s simulation and optimization
technologies. He is an expert in the field of call center management
and modeling, collections, call center strategy optimization, and the
optimization of large-scale operational processes. Ric received a Ph.D.
in Operations Research and Engineering from Purdue University, a
M.S.C.E. and a B.S.C.E from Purdue’s School of Civil Engineering
About Bay Bridge Decision Technologies:
Bay Bridge Decision Technologies
is a supplier of innovative decision support software, custom software
development services, and analytic consulting to the contact center
industry. They excel at improving their Clients’ contact center
performance through the use of their sophisticated analytic solutions to
critical strategic and tactical contact center management problems.