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Disaster Recovery

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Contact Centers are a vast receptacle of information for the organization.   They are also the first line of communication when a disaster strikes.  Yet, very few centers have a  recovery plan that can survive a disaster  without seriously impacting the service provided.   This lack of preparation can seriously put your organization at risk.     This section focuses on approaches used by contact centers to develop and implement an effective disaster recovery plan.

Disaster Recovery

  • Preparing your Contact Center for H1N1 and Other Disasters: A Guide for Business Continuity and Recovery
    If the H1N1 virus strikes in your area, your contact center is at major risk of being forced to close down for anywhere from one to a few weeks. This guide outlines the steps necessary for enterprises to ensure that their contact centers are prepared for a worst-case scenario that forces the closure of their physical sites. While there is no way to prevent a pandemic or other disaster, there are ways to minimize the disruption it causes and its impact on your business.  Read More...