If the H1N1 virus strikes in your area, your contact center is at major risk of being forced to close down for anywhere from one to a few weeks. This guide outlines the steps necessary for enterprises to ensure that their contact centers are prepared for a worst-case scenario that forces the closure of their physical sites. While there is no way to prevent a pandemic or other disaster, there are ways to minimize the disruption it causes and its impact on your business.

Download: Preparing your Contact Center for H1N1 and Other Disasters: A Guide for Business Continuity and Recovery