Customer Care and Acquisition
        OKS-Ameridial Worldwide—
        Experts at reducing your call center costs while
        maximizing your returns on Marketing, Sales, and
        Customer Relations.
OVERVIEW OKS-AMERIDIAL Worldwide is your global provider of Call Center, Direct Mail, and Business Process Outsourcing Services.
  • Contact Center Services since 1987
  • “Top 50 Service Provider” every year since 1992 as ranked by Customer Interactions Solutions Magazine
  • 24x7x365 Operations
  • 100+ Million calls handled per year
  • Conversion rates up to 90%
  • Handle 50,000+ SKU programs
  • Print Shop and Fulfillment Services since 1932
  • 124,000 sq. ft. of inventory warehousing
  • 80+ Million Fulfillment pieces handled each year
  • 3+ Billion Customer Records processed
SERVICES OKS-AMERIDIAL Worldwide provides the following Call Center, Direct Mail, and Business Process Outsourcing services:
  • Up-sell/Cross-sell
  • Inbound Catalog Sales
  • Inbound Customer Service
  • IVR—Automated Order Entry
  • Inbound Order Status Handling
  • Catalog Mailing, Printing, and Fulfillment
  • Database Verification/Cleansing
  • Outbound Lead Generation
  • Web Chat/E-mail Support
  • Inbound DRTV
  • Inbound Catalog/Information Requests
  • Inbound Locator Calls
  • Data Entry
  • Image Conversion
  • Customer Satisfaction Surveys
  • Overflow and After-Hours Call Handling
  • US and Offshore Delivery
  • Quality Assurance
  • Outbound Market Research
EXPERIENCE OKS-AMERIDIAL Worldwide has extensive experience working with companies to reduce their call center costs and to provide them the total Marketing solution all under one roof.
EMPLOYEES OKS-AMERIDIAL Worldwide currently employs 2,000+ people in the United States, Canada, and India.
CLIENTS OKS-AMERIDIAL Worldwide has provided services to companies ranging from Fortune 100 to Start-ups that include:
  • Catalog
  • Online Retail Sales
  • Nutraceutical Companies
  • Non-Profit Healthcare Organizations
  • Insurance
  • Publishers
  • Advertising Agencies
  • Telecommunications
  • Marketing Companies
  • Manufacturing
  • High-Tech
  • Automotive
  • Franchises
  • Healthcare Companies
  • Financial Services
LOCATIONS OKS-AMERIDIAL Worldwide has 13 operations centers in the US, Canada, and India to provide you with the highest quality at the best price.
CONTACT For information regarding pricing and to schedule a tour of our facilities.

Inbound/Outbound/eBusiness Contact Solutions

Steve Trifelos
Vice President Sales and Marketing
800-445-7128
trifelos@oksameridial.com

OKS-Ameridial Worldwide
4535 Strausser Street NW
N. Canton, OH 44720

•N. Canton •Montreal •New Delhi •Chennai •Philadelphia •Toronto •London •Dusseldorf

“OKS-Ameridial has handled our Inbound "Since 2001 our relationship with OKS-Ameridial has added to the success of our customer acquisition strategy"
-- Brad LaTour, Senior Vice President, InPhonic
"OKS-Ameridial did an outstanding job in handling our catalog orders providing Young Pecan with successful 2003 & 2004 Holiday seasons."
-- Helen Watts, Vice President Marketing, Young Pecan