etalk        		  
Enabling the Intelligent Contact Center

Multi-channel Interaction Analysis

Autonomy etalk enables the ability to process and understand the meaning of all contact center interactions, whether voice, email, or chat based, allowing that customer insight to be shared across the organization.

Real-Time Agent Support

Autonomy etalk’s Qfiniti Assist enables the real-time delivery of relevant information to an agent’s desktop so the agent can provide fast, accurate answers to customers. This solution improves response time and enhances customer satisfaction.

 

Contact Center Performance Management

Qfiniti Enterprise delivers the most fundamental tools to manage contact center performance.  A leader in contact center optimization, Autonomy etalk delivers solutions for recording customer interactions, gathering feedback, and evaluating and improving agent performance.

 

Contact Information:

Corporate Headquarters:
4040 West Royal Lane, Suite 100
Irving, TX 75063

Main Phone:
+1 972.819.3100
or 1.888.258.1528

US Sales: 1.800.835.6357

Europe Sales: +44 (0) 1223 448 000

Asia-Pacific Sales: +65 6549 7848

Latin American Sales: +1 972.819.3288

Email:info@etalk.com

Website:www.etalk.com

Who is Autonomy etalk?

As the market leader in managing unstructured data, Autonomy extends its innovative technology into the contact center through etalk solutions to enable the Intelligent Contact Center. With improved automation and intelligent searching capabilities, Autonomy etalk goes beyond traditional approaches to help global, multi-site organizations improve customer service and enhance customer-driven business strategies across the enterprise.

 

An Enterprise Platform

Qfiniti Enterprise is a unified, scalable, and centrally managed enterprise platform for multi-channel interaction analysis, real-time agent support, and contact center performance management tools that automatically deliver relevant and accessible customer intelligence to the organization.

• Multi-channel Interaction Analysis
• Real-Time Agent Support
• Contact Center Performance Management
o Compliance Recording
o Quality Monitoring
o Agent Evaluations
o Agent Coaching and Training
o Customer Satisfaction Surveys

Qfiniti Enterprise is the only solution that enables the Intelligent Contact Center, providing the ability to capture, analyze, and share critical data that flows through the contact center. This ability to process and share valuable information results in enhanced operational performance, better customer support, and actionable business insight.