9th Annual CALL CENTER WEEK
Leveraging Customer Experience as a Strategic Business Driver
June 23-26, 2008 * Flamingo, Las Vegas Nevada
www.iqpc.com/us/callcenterweek
The 9th Annual Call Center Week is the most anticipated Call Center conference this year! The event features 5 unique tracks catering to different levels of advancement/maturity, b to b and b to c, service and both inbound and outbound call centers. The event includes 9 award wining keynotes; 40+ new Speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops; 2 Master Classes, 3 site tours and the Call Center Excellence Awards. In addition, it features an expansive exhibition hall and over a dozen hours of networking opportunities.
What makes this event unique is the large number of practitioner speakers. Senior level call center professionals provide real world insight on what it takes to achieve world-class call center status. Plus, each Call Center Week event has a large percentage of “new” speakers telling new stories and keeping the event “fresh.”
A Few of the Award Winning Speakers Include:
• Deena Ebbert, The FISH! Philosophy: Catch the Energy, Release the Potential. A Remarkable Way to Boost Morale and Improve Results
• Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group, Oberoi Hotels & Resorts India
• Julie Marks Miller, Vice President, ADP Training and Leadership Development
• Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
• Darrell N. Robertson, Vice President, Member Services, New York Life
• Robert Camacho, Director, Operations and Planning, Cross Country Automotive
• Roy A. Barnes, Senior Vice-President – Customer Experience and Development, Marriott Vacation Club International
• Theresa Hull-Clarke, Associate Director Call Center Technology and Customer Experience, Bell Canada
In addition to this impressive line up – hear from; AAA University, Allegiant Air, American Bar Association, BMW Financial Services, Carilion Clinic, Coca-Cola Enterprises Inc, FedEx Custom Critical , Home Decorators Collection , Hyundai Motor America USA, JetBlue Airways, McDonalds Corporation, Microsoft, NAF Assistanse, Time Warner Cable , United States Postal Service, Zappos.com and many more!
As a customer of CRM Xchange you are entitled to receive a 15% discount. To register please call 1-800-882-8684 and quote this code IUS_CRMX_#1.
Please visit www.iqpc.com/us/callcenterweek to: view the brochure from last year’s event, review testimonials, see who won our recent excellence awards and visit our photo gallery.