Passionate about Performance - Customer Contact Planning 2010
Birmingham, England
Date 19th - 20th April 2010
The conference brings together outstanding speakers, case studies, exhibitors, networking and discussion around the key areas of workforce management, lifestyle and people planning, management information/targeting and performance optimisation and development. In addition this year, four specialist one-day events will run alongside the main conference:
• National Outbound Forum 2010 • Back Office Customer Service Forum 2010 • The Public Sector Transformation Forum 2010 • Customer Contact Strategy and Planning 2010
More information Birmingham NEC Meteropole