Advanced Forecasting Techniques: Fine-Tuning Workload Predictions
Feb 24, Jun 22, Oct 26 – 2012 - 10:00 am CST
Without an accurate forecast of workload and staff requirements, the scheduling process will be inefficient. This session will explore various approaches to help fine-tune your tactical call forecasting process. Whether you’re forecasting by spreadsheets or with workforce management software, you’ll learn how to improve the accuracy of your daily and half-hourly forecasts through techniques like regression analysis and use of correlation coefficients.
Seminar attendees will learn to:
•Calculate forecast accuracy by various methods.
•Outline additional components of time series analysis beyond trend and seasonality.
•Identify predictable cycles in call center workload.
•Apply correlation coefficient techniques to fine-tune forecasts.
Register Here for the next session in the series
Price $300/Monitor
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