Advanced Scheduling Techniques:
Improving Coverage and Effectiveness
June 13/Oct 17
In this session, scheduling optimization strategies will be presented, including skill-based scheduling, scheduling for non-call activities, and scheduling in a union environment. Shift bidding and schedule trades/rotations will be discussed, along with complications of scheduling in shared-seating scenarios. You’ll hear about tools that can support the process, along with how to work within your budgetary constraints to create the most acceptable and efficient coverage possible.
Seminar attendees will learn to:
• Identify ways to build flexibility into the scheduling process.
• Describe options for schedule bidding and rotation choices.
• Identify tools that can support the scheduling process in various types of call environments.
• Define the complexities involved in union environments and how to maximize flexibility and coverage.
6/13/2008 11:00 AM EST
10/17/2008 11:00 AM EST
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Price $300/Monitor
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