Presented By: Bill Peters, VP Outrigger Hotel
Date: On Demand Video Available February 2007
In 2005, Outrigger Hotels VP Bill Peters took a bold step: After fifteen years with his premise-based ACD, Bill switched to a hosted call center service. Their results and customer service improved immediately, and business continues to thrive. Outrigger's experience is typical for customers adopting the right hosted call center choice. Watch this video and learn how only Outrigger Hotels was able to achieve greater flexibility, more productive agents, higher customer satisfaction, “always-on" service reliability, all with zero capital expense.