Presented By: Anne Fisher, Senior Consultant – Professional Services, BCE Elix and Carla BlakeManager – Interactive Channels, Client Experience, Bell Canada
Live Date: February 2007
Do your contact centers operate as individual islands in a vast enterprise? If so, you may not be realizing the full opportunity for operational efficiencies and cost savings. Learn how Bell merged and simplified its workforce management operations across the enterprise to realize optimal productivity and process results. At this session, Bell identifies the issues and strategies that can be used to successfully deploy enterprise level workforce management.
Find out how you can:
--Streamline back office and support functions to improve service delivery
--Align the goals of individual centers with the corporate strategy
--Identify key business drivers to maximize productivity results
--Managing the changing contact center business and corporate requirements