Presented By: Mark Brugger, VP Marketing, Panviva
Date:On Demand
Your company has just introduced a new product and your initial product training is over. There are high expectations that the new initiatives will deliver significant benefits.
In most cases, companies spend days training hoping to instill expertise in their agents. But high quality workforce may not materialize. In fact, 85% of what is taught in the classroom is forgotten within a short period of time. Roll-outs flounder; Agents can't get responses to customer questions quickly enough - leading to disappointing early results and slower returns.
Attend this webcast to learn:
- How agents can quickly and easily get answers to their customer's questions
- Why more training can actually be detrimental to your agents
- How agents can stay on top of new systems, new processes, and new products
- How a major telecommunications company was able to reduce average hold time by 25%; and able to reduce agent failure by 40%.