Monitoring - Recording

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications.

CallCopy is a leading provider of Quality Management / Contact Recording Solutions to the contact center industry.  CallCopy is able to blend a wide range of recording solutions in a single server, including random monitoring with digital screen capture, on-demand recording, and 100% recording with long-term archiving for liability and compliance.  CallCopy’s intuitive design is easy to maintain and easy to use, accelerating a ROI by enabling users to achieve higher levels of proficiency in less time.  CallCopy is able to provide recording solutions for both VoIP and TDM telephone systems, including Avaya, Cisco, Nortel, and most other leading ACD/PBX manufacturers. 

HigherGround is a premier software developer of call recording, data integration and reporting tools.  These solutions are designed to deliver timely, accurate information for analytics and decision support to improve performance.  The Fusion Series 7 systems collect data from multiple sources (ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc.) and integrate the information into a single interface.  HigherGround applications are used by call centers as well as by organizations in financial services, healthcare, public safety and government.

IQ Services is a provider of managed customer experience testing services.  We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and support objectives.

KnoahSoft believes that enterprises deserve more value and better performance than what they are getting from existing solutions. KnoahSoft is an agile and innovative organization that has developed a comprehensive suite of affordable contact center quality management tools and services that improve operational performance for businesses of all sizes. KnoahSoft is committed to meeting all recording, quality assurance, performance management, eLearning, coaching, surveying and speech analytic needs with a single, fully integrated, VoIP-based solution that scales to meet the requirements of any organization.

 

NICE Systems is a world-leading developer and provider of digital recording and monitoring software. NICE's solution includes total recording, and voice and screen capture for quality measurement applications. Focusing on meeting all recording needs, NICE offers NiceUniverse, an essential tool for measuring the quality of service provided by your agents and for improving your performance. NiceUniverse includes CTI automated voice recording, screen capture, on-line evaluation and comprehensive reporting

OnviSource is a leading provider of highly affordable, integrated Workforce Optimization and Customer Interaction Management Software and Business Process Outsourcing Services.Our software product suite, OnviCenter 6, offers Workforce Optimization, Agent Transaction Automation, Call Center Business Applications and Call Management.  OnviSource’s award winning OnviServ offers outsourcing services in telemarketing, campaign management, order processing and customer support.

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 40 countries. This dedication and commitment to excellence has resulted in an unmatched customer loyalty rate of over 90 percent.