Contact Us For: CURRICULUM What should a powerful, cost-effective curriculum include in your environment? COMPETENCIES What should your department’s staff know how to do brilliantly? COACHING TOOLKITS Could on-the-job training be all you need if your coaches had the right tasks and tools to retrain and retain? CUSTOMIZED WORKSHOPS Do you need a few classroom, web-based or self-paced lessons with simulations and role-play from your real world?

Caras Training Overview

We are a team of Trainers, Coaches, and Management Consultants who spend our time helping clients improve the quality and quantity of sales and customer care experiences. Since our inception in 1990, we have worked in departments in hundreds of industries where confidence and competence needed improvement.

Our training programs are highly customized to make the best possible use of participant’s time. This guarantees that all levels of learners can demonstrate their use of the new skills and techniques during the learning experience and apply them to their daily work.

We help all team members in your environment:

For Inbound, Outbound and Retail Salespeople

We teach the conversation management and selling models that “natural, intuitive” salespeople use as the foundation for success. Our strategies create a connection between salesperson and buyer so that professional selling becomes easy.

For Service and Technical Staff

We offer lessons in “world class customer care”. Our techniques make for powerful relationships by telephone, on-line chat, in person, and email. Not best practices – exceptional practices.

For newly promoted Supervisors, Team Leaders and Managers

We offer step-by-step strategies for creating successful teams. Blending solid learning principles with proven content, we ensure Call Center Leaders understand and can execute their company’s vision. And, that they use the tools that have been provided to set your company above the competition with every customer or prospect interaction.

Our customized programs can include:

Assessing of current skill levels, behaviors, beliefs and results

Recommending steps you can take to improve performance of all levels of staff

Correcting manipulative behaviors or techniques so customers and prospects hear caring, knowledgeable sales or service professionals

Explaining what your audience needs to hear and believe in order to create mutually satisfying relationships

Demonstrating the process of managing each type of call from opening to satisfaction

Rehearsing the highly effective behaviors that set your staff above your competitors every time

Reinforcing new skills with a variety of activities including coaching, self-paced learning modules, quizzes, contests and more

Advancing learners to a new level of success with each new lesson during a period of weeks, months or years.

We use a variety of delivery methods to suit your environment and help you to meet your goals:

• Interactive Instructor Led Workshops
• Computer-Based Self-Paced Lessons
• Web-Based Programs That May Be Viewed Again and Again
• Train-the-Trainer Certifications

© 2007 CARAS Training
PO Box 1087, Lynnfield, MA 01940 | T: 978.531.2022 | F: 978.531.4044
email: rcaras@carastraining.com

For more information, please fill out our Registration Form.

• Competencies Checklist
  
• Questions to Ask When Considering Training
  
• 10 Tips for Improving Inbound Sales and Service Telephone Results
  
• 10 Tips for Improving Business-To-Business Telephone Sales Results
  
• 10 Tips for Improving Business-To-Consumer Telephone Sales Results
  
  

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