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The Problem:
– Increase agent productivity.
– Maintain customer satisfaction.
– Decrease costs.
– Increase flexibility.
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Solution:
MobileOne selected Aspect eWorkforce Management from the Contact Center Performance
Optimization product line. Aspect eWorkforce Management is a complete, automated software
solution that enables contact centers to accurately plan, manage and optimize staffing resources.
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Result:
– More efficient forecasting, scheduling and tracking.
– A 15 percent increase in schedule adherence.
– A 10 percent increase in call handling, without adding staff.
– A consistently favorable customer experience.
– Flexibility to adapt to local Singapore work requirements.