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Case Studies - CRM and Software

CRM-Xchange has cultivated a well-regarded reputation throughout the industry as a leading online source for the very latest industry best practices information and CRM solutions.

Review valuable information on software technology and CRM to further educate your staff and obtain ideas for enhancing the overall productivity of your call centers.

Find ways to improve your own business operations. No matter what goals you are interested in accomplishing, you’ll find the ideas and tactics that you will be able to utilize for years to come.  Be sure to check back often as these studies are continuously being updated.



FocusIndustryTitle
ACD Call Routing Hotel Caesars Palace Bets on a Sure Thing
ACD Call Routing Home Shopping Inova Helps ShopNBC Improve Call Routing
ACD Call Routing Retail Saks Incorporated - Carrying a tradition of excellent service into the electronic age
ACD Call Routing Telecommunications Frontier Communications - Thinking Out of the Box with Powerful Tools; Using Aspect Software™ to Improve Customer Service and Employee Morale
ACD Call Routing, CTI, VoIP and SIP Outsourcer Telerx - Using Aspect Software™ solutions to gain the benefits of VoIP
ACD Call Routing, CTI, VoIP and SIP Teleservices Effective Teleservices Improves Customer Response Time
ACD- Customer Interaction Suite Ticket Sales- NASCAR Speedway Corporation
ACD- Customer Interaction Suite Insurance Medical Mutual of Ohio
ACD/ Skills Based Routing Hotel and Resort Kerzner International Bahamas Limited
ACD/Call Routing eBusiness for Home Consumers PC Connection's Link to Excellent
Call Recording Hospital Systems Parkland Health and Hospital System
Call Recording Marine Marine Exchange
Call Recording Insurance Shelter Insurance
Call Recording Financial Services Budget Insurance Services - Actionable Intelligence
Call Routing Manufacturing Milacron's Call Response Times Improve by 73%
Computer Telephony Integration Banking Altitude Software and Dubai Bank
Customer Feedback Airlines AIRMILES-Miles Ahead of the Competition
Customer Relationship Cable Synchrony Case Study
Customer Relationship Management Telecom Provider - Netherlands Ben -Dutch Mobile Operator
Hosted Contact Centers Health Care Healthcare Support Services
Hosted Contact Centers Health Care Health Advocate Delivers Personalized Advocacy Services
IP Information Services Ceridian Meets Diverse Needs of Distributed Operations
IP Marketing Communications Solutions Tele Danmark Call Center Europe
IP Telephony Employee Benefits Precept Group VoIP
IP Telephony City City of Richardson Embrases Growth with Converged Network
IP Telephony City City of Coguitlam Adopts Convergence
IP Telephony Travel Carnival Cruise Line
IP Telephony Financial Altitude Software and Seguros Bilbao
IP Telephony and Messaging University Big Bend Community College
IP Telephony and SIP Credit Union- Branch Offices Campus USA Credit Union Deploys VoIP
IP Telephony and SIP Credit Union Branch Offices Credit Union of American Integrates Brach Offices via SIP
IP/VoIP Coin Reserve US Rare Coin and Bullion Reserve
Knowledge Management Health Care Premera Blue Cross Simplifies Web Content Management to Keep Constituents Informed
Knowledge Management Non-Profit Susan G. Komen Breast Cancer Foundation Expands Online Content with Self Publishing
Knowledge Management Health Care Dark Blogs - European Pharmaceutical Group
Middleware Financial Citizen's Employs Inova Middleware to Integrate Multi-vendor, multi-site data
Monitoring and Coaching Warranties and Service Service Net Success Story
Monitoring and Coaching Airlines Northwest Airlines
Monitoring and Recording Utility Con Edison's Customer Service
Monitoring and Recording Energy Entergy
Monitoring and Recording American Hearth Association American Heart Association Works with Verint and Avaya to Enhance Contact Center Operations
Monitoring and Recording Banking Altitude Software and BRE Bank SA
Multi-Channel Systems-Unified Communications Outsourcer Altitude Software and Global Call Center
Multi-Channel Systems-Unified Communications Telcommunications Altitude Software and Yemen PTC
Multi-Channel Systems-Unified Communications Banking Altitude Software and Saudi British Bank
Multi-Channel Systems-Unified Communications Health Care Altitude Software and Spanish Red Cross
Multi-Channel Systems-Unified Communications Telcommunications Altitude Software and Future Communications Company
Multi-Channel Systems-Unified Communications Health Care Altitude Software and Clínica Nª Sª del Perpetuo
Multi-Channel Systems-Unified Communications Outsourcer Altitude Software and Transcom Worldwide
Multi-Channel Systems-Unified Communications Outsourcer Altitude Software and Proximedia
Multi-Channel Systems-Unified Communications Outsourcer Altitude Software and SITEL
Multi-Channel Systems-Unified Communications Banking Altitude Software and Caja España
Multi-Channel Systems-Unified Communications Banking Altitude Software and Banco Santander
Multi-Channel Systems-Unified Communications Banking Altitude Software and Brasilcap
Multi-Channel Systems-Unified Communications Non-Profit Altitude Software and Habitat du Nord
Performance Management Financial Services Verint Performance Management Solutions in Action
Performance Management Refrigeration Verint Performance Management-Refrigeration Company Increases Billable Work by 15%
Performance Management Financial Services Verint Performance Management - Insurance Claims
Performance Management Health Care Verint Performance Management – Healthcare
Performance Management Financial Services Verint Performance Management- Leading Insurer Saves 17 Million
Performance Management Insurance Verint Performance Management Insurance
Performance Management Consumer Finance From Service Group to Strategic Partner: BNY Mellon Shareowner Services Case Study
Performance Management Outsourcer StarTek, Inc. - Aspect® DataMart™ Ensures Data Quality and Helps Company Deliver Results
Performance Management On Lince Services AOL
Performance Management Contact Center Solutions Conduit
Performance Management Banking Co-Operative Bank
Performance Management Internet Services eircom
Performance Management Financial Services Friends First
Performance Management Contact Center Solutions Merchants
Performance Management MobileServices O2
Performance Optimization Financial Services Nationwide Building Society
Predictive Dialer CTI Middleware Data Collection Research McMillion Research Wins with CTI Middleware
Predictive Dialers- Compliance Outsourcer Synergy Solutions Compliance Strategy
Quality Management Insurance BCBS Michigan
Quality Management Insurance Verint Performance Mangement- Insurer Reduces RFP Turnaournd Time by 43%
Quality Monitoring Chemicals Ecolab Realizes Improved Performance Through Call Center Consulting
Quality Monitoring Telecommunications British Sky Broadcasting Marks Immediate Performance Improvements
Quality Monitoring Retail Ticketmaster Raises the Bar on Agent Evaluations, Markedly Improving Performance Scores
Quality Monitoring Physician Services Wisconsin Physician Services
Quality Monitoring Service Agency Faneuil Group
Quality Monitoring Credit Union Tinker Federal Credit Union
Quality Monitoring Banking Bank of Ireland
Quality Monitoring Insurance Royal&SunAlliance
Quality Monitoring Insurance CUNA Mutual Group
Quality Monitoring PC Services World Class Customer Service
Quality Monitoring Hotel and Resort High Quality Lodging
Quality Monitoring Automotive What's Different About Saturn
Quality Monitoring Outsourcing Service Agency Monitoring
Quality Monitoring Service Agency CRM Outsourcing
Quality Monitoring Publishing Orange County Register
Quality Monitoring Financial Services Financial Services Monitoring
Quality Monitoring Utility Electric Power
Quality Monitoring Outsourcing Service Agency Telvista
Quality Monitoring Human Capital Management Spherion Corporation
Quality Monitoring Analyzing and Reporting Tax and Business Law CCH Incorporated
Quality Monitoring Outsourcing PSFweb Leverages Qfiniti Techology to Boost Performance
Quality Monitoring and Business Intelligence Inbound Calls for TV Infomercials !nPulse
Self Service IVR Utility Westar Energy Customer Service Shines
Self Service IVR Cable Bright House Networks - Bright House Networks Increases Customer Satisfaction with Aspect® Customer
Self Service IVR Financial Services Computer Sciences Corporation - Aspect Software™ Enables Computer Sciences Corporation to Transform
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