| |
Frontier Communications - Thinking Out of the Box with Powerful Tools; Using Aspect Software™ to Improve Customer Service and Employee Morale
Presented By:
Aspect Software, Inc.
|
|
|
-
The Problem:
– Improve customer service without investing in additional contact center technology or staffing
– Reduce busy signal notifications
-
Solution:
More efficient use of the functionality present in Aspect® CallCenter® ACD, a high-volume call routing
solution; and Aspect® eBusiness Architect™, a complete development environment for building,
debugging, and analyzing process flows that is included with the Aspect® Enterprise Contact Server™,
a business communications platform.
-
Result:
– Reduced busy signals
– Increased availability and improved service levels
– Reduced queue time
– Higher employee morale
To read the entire case study click here.
Back to Case Studies
|
| |
|