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CRMXChange - Enterprise Connect Contact Center Solutions Review

CRMXchange

Presented By: CRMXchange



Providing a Focus on Technologies that Can Impact the Bottom Line

Enterprise Connect, billed as a conference and expo for “communications and collaboration transforming business” is mainly a showcase for IP Telephony, Unified Communications and other issues central to enterprise networks. But the event, which took place March 27-30, 2017 at the Gaylord Palms in Orlando, FL, also focuses on technologies and deployment models for the contact center. APIs for chatbots, artificial intelligence and applications for gf using contextual information were front and center, companies displayed solutions to improve the digital customer experience and consultants were out in force to learn new ways to empower businesses to effectively implement new technologies more quickly and cost-effectively.

CRMXchange was there to meet with Enterprise Connect participants from the contact center space to discuss how their solutions could make a difference to companies seeking to increase operating efficiency and improve customer satisfaction. In the pages ahead, we present brief summaries of their solutions and discuss what differentiates their offerings in the marketplace.

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