3rd Annual Contact Centres Asia  

20 - 21 March, 2012 

Amara Hotel, Singapore

Growth and profitability of contact centres through new communication channels and effective upselling  

Meet decision makers such as the Chief Customer Support Officer, Acer and Group Chief Customer Officer, Dialog Telekom at the 3rd Annual Contact Centres Asia Conference (20-21 March 2012, Singapore). 16 speakers from Asia Pacific will showcase their case studies and experiences to address and influence their peers about:

• Implementing social media in their contact centre channels
• Deciding on the optimal mix of new communication channels such as live web chat, skype, mobile applications
• Transforming from reactive to proactive call centre activities through improved customer satisfaction and KPIs

For more details:

1. Visit us at http://www.contactcentresasia.com/Event.aspx?id=653726&mac=CCAS 

2. Email us at enquiry@iqpc.com.sg  with your full contact details

3. Call us at +65 6722 9388