Mexico City - 3rd Global ContactForum 

Mexico City 

March 12-14, 2012 

The 3rd Global ContactForum, is the international gathering event of Contact Center, Customer Contact & BPO professionals from around the world. Yearly, industry professionals come together in Mexico City to network, share knowledge, discuss industry challenges, showcase new technologies and present the best practices. Over 1,800 people came together in 2011. This March 12, 13 & 14, 2012 the event will again promote the growth, competitiveness and professionalism of the customer contact industry.

The theme for the 2012 edition is the Digital & Mobile Customer Experience and its role in the future of customer contact. Learn how the digital, mobile, tweeters and members of the social CRM community are influencing contact centers. Learn how to serve the demanding, discriminating new mobile, digital customer, as we bring together global thought leaders to share their ideas and insights in this educational forum. We will explore the cutting-edge technologies, platforms, tools, channels and strategies that are transforming the way we interact with our customers and individuals, anywhere, anytime, on any device in this age of mobility.

Why it's important  

* 87.5% agree that the virtual/digital customer relationship is critical to their company’s overall customer interaction strategy.
* 75% agree that the virtual/digital customer relationship serves as a competitive differentiator in their customer service offering.
* 75% agree that the virtual/digital agent relationship will be used as the first point of contact for online sales and service in the next 3 to 5 years.
- Based on recent Gartner Research