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Washington, DC - CRM Evolution 2017
CRM Evolution 2017
April 24-26, 2017 | Washington Marriott Wardman Park
There’s a direct correlation between advancements in
communication technologies and customer expectations—naturally, as one
increases, so does the other. That’s why organizations must master each
communication channel (social, mobile, phone, Web, email, etc.), providing as
much information as customers want and as quickly as they need it. But that’s
not all. As customers traverse channels, their customer, product, or company
information must accompany them. Additionally, companies will have to leverage
analytics from each of these channels to consistently create positive customer
engagements. It might sound like a daunting task, but it’s not—especially with
guidance from the right professionals.
Fortunately, you can find the biggest collection of the
brightest and most influential people in the CRM industry at the CRM Evolution
conference. Conference Chair Paul Greenberg and the editors of CRM magazine are
working together again to bring you some of the best CRM analysts and
consultants, project leaders, and vendors in the industry. Register today! Use code CRMX17 to save an extra $100!
Why You Should
Attend
- Create great customer
engagements
- Generate high returns
on CRM investments
- Prepare for customer
trends that are reshaping the marketplace
- Improve customer
satisfaction and loyalty
- Leverage technologies
that will change customer relationships
- Increase
profitability
- Streamline business
processes
Who Should Attend
- CEO, CMO, CIO, CTOs
- Chief Customer
Officer
- VP/Director of Sales,
Marketing, Customer Service, Call Centers
- VP/Director of
Ecommerce/Ebusiness
- VP/Director of
Business Analytics or Business Intelligence
- VP/Director of
Telemarketing/Telesales
- VP/Director of IT
- Director/Manager of
Sales Support
- Director/Manager of
Customer Support