Call Center Week  

www.callcenterweek.com 

June 04 - 08, 2012  

Caesars Palace, Las Vegas, NV  

13th Annual Call Center Week: Continue the Multi-Channel Excellence Journey

Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.

As a media partner for the Call Center Week event, CRM Exchange has arranged a 10% discount upon registration. Please mention Connections Magazine upon registration.

All registrants can attend the expo hall for free.

Visit www.callcenterweek.com , email Courtney.green@iqpc.com  or call 1-800-882-8684 to register.