3rd Annual Utility Customer Experience Management Conference
February 8-10, 2012
San Antonio, TX
http://www.marcusevansch.com/UCEM_CRMX
The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections.
Why Should You Attend?
This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services.
Attendees Will Leave This Conference with a Better Understanding on:
1. Energy conservation and smart energy usage
2. Communication channels and platforms that you can utilize during customer outreach
3. Working with low-income customers and offering money saving options
4. Efficient strategies on satisfying commercial customers and meeting their demands
5. How to streamline and improve customer contact center activities
Testimonials:
“marcus evans gets it. They tailor their conferences to a specific audience.” – LCEC
“Found this conference extremely informative. Size of the group allowed for effective networking. Presentations were full of excellent best practices.” – New Jersey Natural Gas Company
Past marcus evans Utility Customer Experience Participants Include:
Exelon Corporation
Entergy
National Grid
American Water
Pepco Holdings
Colorado Springs Utilities
Xcel Energy
Puget Sound Energy
Citizens Gas
Memphis Light, Gas & Water
Northeast Utilities
Alliant Energy
Nicor
ComEd
WE Energies
Black Hills Energy
CLICK HERE TO REGISTER.