Feedback – Analysis

CFI Group leverages twenty years of experience with the American Customer Satisfaction Index (ACSI), the most precise, reliable, and actionable science to turn "voice of the customer" data into strategies for measurable results. No other survey and analysis methodology can capture the customer feedback you need and project the financial impact of each element of the customer experience. One system gives you key performance metrics and finds your best opportunities to increase customer satisfaction for the greatest return on investment (ROI). Use CFI Group to quantify the value of customer satisfaction initiatives and make sound, informed, strategic business decisions that protect your greatest asset:  your customer.

 Portrait Software is a global provider of Customer Interaction Optimization software that makes every interaction count.  The software is used by large organizations to deliver great customer service and to dramatically improve customer revenues, profitability and loyalty by applying insight and intelligent decisioning at the point of customer interaction.  In the face of fierce competition, every large and successful customer-focused organization faces the challenge of managing millions of customer communications across many different channels.  Portrait Software offers applications and solutions to optimize these customer interactions.

RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. Companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.

A leading provider of analytic systems for security and workforce-enterprise optimization. In 2007, it merged with Witness Systems to create a new division – Verint Witness Actionable Solutions. With the broadest portfolio of applications that optimize workforce and contact center performance, it provides powerful visibility and actionable intelligence to maximize the value of customer relationships and enhance performance enterprise-wide. The Verint solution is used by over 5,000 organizations in more than 60 countries worldwide.