Do your customers need help now? Web enabled self support technology could be the key for your contact center. Whether you need to provide answers to technical questions, provide product information, deliver a price quotation or sale a product, a self help site is available live online 24 x 365 providing online support at the click of a mouse.
Online self service is available anywhere with Internet access and it also offers a comprehensive range of information that is impossible to deliver over the phone in your support center. For example, with online self support, customers can gather information to compare detailed specs of similar products on the spot. They can use this knowledge to understand which product best fits their needs and then place an order - all by using a self-help site.
For further information on each vendor click on the company's name.
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit www.aspect.com.
Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.
Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels. Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation.
KANA makes every experience a good experience for your customers. As a leader in SEM, KANA gives managers total control over the service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide.
RightNow is leading the industry beyond CRM to customer high-impact Experience Management solutions. Companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.
WalkMe™ helps customer support managers to increase self-service adoption, reduce incoming support requests, and lower service costs. Leveraging the WalkMe™ interactive self-guidance technology, insures your customers have a simple, smooth & burden-free online experience, eliminating customer confusion and frustration. Through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions, which help customers act, react and progress during their online experience. WalkMe™ reduces your customers’ frustration of waiting for assistance, shortens the time it takes for support personnel to handle an incoming request and strengthens your company’s support reputation.
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