Do your customers need help now? Web enabled self support technology could be the key for your contact center. Whether you need to provide answers to technical questions, provide product information, deliver a price quotation or sale a product, a self help site is available live online 24 x 365 providing online support at the click of a mouse.
Online self service is available anywhere with Internet access and it also offers a comprehensive range of information that is impossible to deliver over the phone in your support center. For example, with online self support, customers can gather information to compare detailed specs of similar products on the spot. They can use this knowledge to understand which product best fits their needs and then place an order - all by using a self-help site.
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