Training Customer Self-Service with Video
Presented by Cisco
In today’s highly competitive global economy, front-line customer support contact centers are continually challenged with competing objectives to contain costs and positively impact the customer experience. This becomes a precarious balancing act as companies shift much of their customer support from the higher cost ‘agent assist’ model to lower cost ‘self-service’ IVR technology.
Cisco believes that video unified with audio and data possesses the power to propel today’s contact center to an unprecedented level of efficiency and customer satisfaction with exciting new communication strategies and self-service applications. This white paper will lay out Cisco’s vision for the video-enabled contact center and explore its potential in more detail.