Moderated by: Don Van Doren, President, Vanguard Communications
Participating Companies: Richard Costello, President, AMCAT; Diane Shariff, Director, Unified Communications, Avaya; Mike Ely, Director and Chief Architect, Aspect Software; Ross Daniels, Director, Contact Center Solutions Marketing, Unified Communications Solutions, Cisco; Al Baker, Vice President, Enterprise Line Management, Siemens Enterprise Communications, Inc.
On Demand - Live Date July 2007
Unified Communications is all the rage today. We see suppliers coming at this market from many different directions – telephony, desktop, and applications. And like CTI a decade ago, UC carries very different meanings and focuses for different vendors. At the same time, early enterprise adopters are trying different deployment methods to find good applications and paybacks.
This webinar will begin with an overall discussion of how UC is developing, but then will focus on the opportunities for unified communications in the contact center. Attend this interactive discussion to get a better understanding of the promises and the pitfalls of UC, and see what the commotion is all about.
Don Van Doren, president of Vanguard Communications and one of the founders of www.ucstrategies.com, will moderate this panel discussion Some of the issues discussed include:
-- How is your company approaching the UC marketplace?
-- Where do enterprise companies find significant applications and opportunities for UC?
-- What are the specific applications for UC in contact centers?
-- What are the best practices for implementation success for these applications?
-- Where is the ROI in UC?
-- How will the market evolve over the next few years?