The Contact Centre Global Forum has a three-fold objective; to bring the worldwide contact center community together, to promote and share best practice on an international basis, and to encourage professional and commercial co-operation. It will combine an interactive conference agenda with a Business Exchange area, in which Forum Partners and commercial sponsors will host a series of meeting points in a format designed to encourage networking, information exchange, business co-operation and the forging of professional alliances.
The Contact Centre Global Forum attracts delegates from mature and emerging markets representing inhouse, outsourced, offshore and home-nation based contact center operations within all industries as well as the public sector. There’s no question that contact centers are now part of the global business landscape and that, in recent years, the industry has been characterised by international deals, global alliances and emerging markets. As well as a sharing of best practice, the Forum will be a meeting place where businesses and organisations will meet to investigate and establish new commercial ventures and mutually beneficial co-operations.
The structure of the Contact Centre Global Forum - globally focused, industry driven and internationally marketed – will have unique appeal for:
Industry associations and special interest groups: As forum partners they will drive the agenda to support the learning and business development objectives of their members who, in turn, will be incentivised to attend via a series of member discount options.
Industry professionals & decision makers: An audience keen to join an international peer group and to learn from best practice experience delivered across the world will be encouraged to view the Forum as ‘their’ event, supported by respected associations within their national markets.
High quality international vendors: Key vendors, including technology and staffing suppliers, consultancies and training organisations, will be assured unparalleled access to an international buying community, with strong attendance underpinned by industry association support.
The Contact Centre Global Forum is the brainchild of ICT Communications, creators of the highly successful Offshore Customer Management International Conference. It will hold its first event from 25 – 27 April 2007 in the Palais des Congrés, Cannes, France. We hope to see you there.
The date has also been confirmed for the 2008 Contact Centre Global Forum. It will return to Cannes between 16 – 18 April 2008. The theme for 2008 will be ‘change’. “The 2007 Forum identified an appetite and need for significant change in order to secure the future of the industry as well as the jobs and businesses that are dependant upon it,” says Forum Director, Christina Wood. We will address organisational change issues, the challenge of changing public perception and the impact of new processes and technologies on our operating potential.”
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