Contact Center Knowledge Management
These software programs drive the success of a business by capturing, organizing, and analyzing data for shared intelligence, improved performance through best practice implementation, and stronger customer loyalty. Call Center KM solutions can enhance call center support, agent productivity and reduce training time. Strategic benefits of these management software solutions include:
• improved support
• best practices implemented throughout the organization
• market insight through capture and analysis of interaction data
• improved customer care
• an improved customer experience
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise.
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels. Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation.
eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 5,000 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.
Support.com, Inc. (NASDAQ:SPRT) provides cloud-based software and
services to deliver next-generation technical support. Support.com helps
leading brands, including IoT solution providers (for example in connected
home, personal entertainment, medical, or automotive applications), software
vendors, consumer and business electronics suppliers, communication service
providers, as well as premium technical support businesses, strengthen their
customers’ product experiences. Customers want technology that works the way
it’s intended. By using Support.com software and services, companies can
deliver a great customer experience, leading to increased brand loyalty,
customer retention, and additional revenue streams.