Autonomy Corporation ,a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management, web optimization, rich media management and video and audio analysis.

Whether a company is looking for a complete end-to-end software solution or a specific application such as customer relationship management (CRM), supply chain, or financial accounting, Epicor Software Corporation can deliver it. Thousands of companies have put their trust in Epicor to deliver innovative enterprise software solutions that answer their business challenges today and empower them for greater success tomorrow.

Genesys, an Alcatel-Lucent company, is the world’s leading provider of contact center and customer service applications — with more than 4,000 customers in 80 countries.  Genesys technology directs more than 100 million interactions every day, dynamically connecting customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation. For more information: visit us on the Web: www.genesyslab.com 

 

nGen Knowledgebase gives customer service organizations a central repository for information from numerous sources, including traditional company generated content, information on the web as well as community generated content. In addition to the best all around search experience, nGen Knowledgebase gives administrators and stake holders controls that make it easy to deliver the right answer at the right time to customers via a Web self-service and to agents through a flexible portal within the single-screen agent interface.

Oracle offers the industry’s most comprehensive content management platform that provides a superior user experience and reduces development and administration costs.

QL2 is the leading provider of Market Intelligence On Demand, supplying companies with instant access to critical information from the outside world. QL2’s on demand services deliver market intelligence directly to business users when they need it – without the time lag or technical complexity common with other approaches.

RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. Companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.