Tele-Sales Training: Scripting Words that Work

Tele-Sales Training: Scripting for Words that Work: Seven Biggest Keys to Selling by Phone
On Demand

Whether your contact center follows “scripts” or not, this is the course that will teach you what to say and how to say it! In 90 minutes you will learn the art of effective communication. Learn how to write the words that are most effective for your business.

Discover the keys to selling and handling Up-Sells and Cross Sells through proper scripting strategies.

Key #1
How to set up your strategy, intention, required results, and consequences
* Inbound customer service - How to give it a 'sales' bent
* Outbound - The purpose, the voice mail and the intended results

Key # 2
Open with sincerity and impact
* Openers that work - learn how to script for them
* How to prepare responses to your first few questions

Key # 3
How to start the qualifying process
* Learn the appropriate number of questions to ask
* How to word your questions to get the response you need
* Discover the proper placement for the pitch

Key # 4
How to speak money, features, benefits, and competitive advantages
* Definitions of features and benefits - when to use them

Key # 5
How to close - Soft or Hard
* When to choose the appropriate closing

Key # 6
Control the Path of the Call
* Quick review of LAMA technique - how to script for control of the call

Key # 7
How to End on a High Note
* What are your next steps