Does your company meet the PCI standards?
National, state and local governments require companies to safeguard consumer information, including the information on payment cards. In response, the largest payment card brands established the Payment Card Security Council and the Payment Card Industry Data Security Standard (PCI-DSS).
This standard is a set of voluntary requirements and provides common benchmarks for payment card issuers, processors and merchants with regard to payment card data security. While the standard is widely accepted by the credit card companies, there is still significant confusion in many companies that handle credit card payment about what PCI compliance means and exactly how it applies to them. Protection of personal and non-public information is a serious matter and it is an area where contact centers play an important role.
This white paper, written by DMG Consulting and sponsored by KnoahSoft will provide contact center managers with a wealth of critical information vital to helping them meet PCI standards from both a process and technology perspective.