Customer care managers are finding new opportunities for building retention and loyalty programs without busting the budget by leveraging more capable speech self-service solutions. A variety of technology and business factors are coming together to make it easier and more cost effective to deploy engaging voice based dialogs designed to deliver great customer care. Seventy percent of Americans are willing to spend an average of thirteen percent more with companies they believe provide great customer service according to recent research by American Express.
This white paper provides best practice tips for improving customer service with hosted automated voice self service solutions.
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