Callback for Everyone
You’ve probably never heard a brand say, “No, we really don’t care about our customers. We’ll just make them wait”. Or, at least you’ve never heard one say it out loud.
But every time we sit on hold – whether it’s to place an order, talk to a customer service rep, or get some human assistance – we get irritated. Too much frustration leads to a decrease in customer loyalty.
So why doesn’t every brand offer callback? It seems simple. Make customers happy, and loyalty will grow. Read this white paper to find out how ‘callback’ can be built for every brand.