Security is one of the top two concerns when it comes to moving mission-critical, enterprise contact centers to the cloud. It is imperative that decision-makers understand that just being able to have an intelligent discussion with cloud providers is not enough. Identifying the right cloud partner also requires adjusting security-related questions in the RFI.
This whitepaper was created to not only educate about cloud security for the contact center but to also provide recommended security-related RFI questions. Significant input and guidance for this paper was provided by Niall Browne, current Chair of the BITS Shared Assessments Cloud Committee and Vice-Chair of the Steering Committee. Niall is also CISO & VP of Information Security at LiveOps. This whitepaper is a must-have for any decision maker investigating migration of all or part of their contact center to the cloud.
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