Written by: Dick Bucci, Pelorus Group
Sponsored by: Envision
Contact center agent success often comes down to the effectiveness of one-on-one coaching that must be tailored to the needs of each individual. NOW is the time to transition to targeted coaching. Envision is pleased to sponsor a complimentary white paper, “Are Your Coaching Methods on Target? Coaching Practices and Tools for Today’s Environment” written by Dick Bucci, Principal for PELORUS ASSOCIATES, that will provide insight in to what you can do to take your coaching program, and agents, to the next level.
What you will learn:
· The effectiveness of one-on-one coaching
· The importance of tailoring your coaching to individual agents needs
· Key industry trends that impact your coaching methods
· How to combat coaching challenges in your contact center
· How to implement a targeted coaching program of your own
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