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Contact Center Physics

 Presented By: Verint® Systems

Remember learning about entropy in physics class? It’s the process by which things with energy wind down over time, unless outside energy is pumped into the system. In “Contact Center Physics,” industry expert Bill Durr examines how entropy can apply to quality monitoring and workforce management, keeping contact centers from obtaining the full benefits of these cornerstone applications. Download this article now to learn how to overcome entropy and keep your contact center fully energized.  




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